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We respond to all correspondence from our guests as quickly as possible.
Why won’t Princess Cruises refund our canceled flight? They have my money.
Up fresh because the "which ocean" part of the Inmarsat number changes as ships move around. BTW, messages to the ship's emergency number get delivered in writing. Ship may get the fine, but collects from you before your luggage leaves the ship. I also need the phone numbers to leave for my folks at home - my parents are elderly and don't have cell phones or a computer so good ole Ma Bell (Pa Rogers?🤣🤣) is it for them. Would anyone have a link to the list of ship phone numbers please, for emergency contact purposes Can't seem to find it anywhere on the Princess site. The latest news, announcements and background information about Princess Cruises ships and programs.
The Princess Cruises's hours of operation
What if I am not satisfied and don’t want to pay the Crew Appreciation? Princess Cruises is a member of ABTA, (membership number V8764) which means you have the benefit of ABTA’s assistance and Code of Conduct. You can use ABTA's approved Alternative Dispute Resolution (ADR) process if you have a complaint that is not resolved. For more information please see Our cruise holidays are ATOL protected (No. 6294). We appreciate your patience in affording us the time to respond to your request. Due to the large volume of messages we are receiving, it may take us longer than usual to respond.
Crew Appreciation
Raise the stakes and even place wagers on sporting events with the Ocean® Sportsbook feature. Go to the MedallionClass® app, and under your OceanProfile select the “accessibility & dietary requirements” tab. Dietary restrictions and food allergies can be added here or sent to There are plenty of casual dining options in the World Fresh Marketplace, The Eatery, Horizon Court, International Café, and at our top deck grill, pizzeria and ice cream bar.
t Day Dining
If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise guest destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. It is the airline’s responsibility to make alternate flight arrangements resulting from a delay or cancellation. Or join us in one of our main dining rooms for lunch served up by a staff – from chefs to waiters – dedicated to making your dining experience something special. Guests are allowed to take still photographs in the casino but video recording and cellphones are not allowed. Guests are asked to respect the privacy of other guests as they use their cameras.
Princess encourages all guests to learn as much as you can about the local laws and customs of the places you will visit. Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit. In addition, keep track of what is being reported in the media about recent developments in those countries. Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below. Embassies or Consulates in the ports visited and contact information for local law enforcement in these ports is listed on your stateroom's TV. A crew appreciation is a daily amount added to your onboard account, which is shared among the many members of our crew in hotel, dining and entertainment throughout the fleet who help make your cruise experience special.
Onboard FAQ
Please keep all receipts for submission and contact your travel plan administrator for assistance. After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Our representatives will record your new flight information into your booking record.
For more information on what might be available on your specific voyage, please feel free to contact Princess Guest Services prior to your voyage, or Guest Services once onboard. Princess offers closed-captioning whenever available from our media providers. Please be advised that some international channels do not offer this feature even though it is standard for US channels. Onboard theaters are equipped with assistive listening devices and they can be provided on request. If you feel ill during your voyage, please immediately report to the medical center.
Princess Cruises Changes Port Visit Due to Wildfires - Cruise Hive
Princess Cruises Changes Port Visit Due to Wildfires.
Posted: Thu, 10 Aug 2023 07:00:00 GMT [source]
We offer live satellite reception of many popular networks. Channel line ups availability may vary between trades based on availability. A wide array of movies and tv programs are also available on demand to watch at your convenience. A large number of live sporting and entertainment events are available across our fleet.
Princess Cruises Makes a Policy Change on Benefits - Cruise Hive
Princess Cruises Makes a Policy Change on Benefits.
Posted: Wed, 21 Jun 2023 07:00:00 GMT [source]
Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise. Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for same day service, which carries a charge. The health and well-being of our guests and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships. Stateroom Smoking Policy Princess Cruises prohibits smoking or vaping of all types, including e-cigarettes, in guest staterooms and balconies.
Could be in all the info with your personalizer or your boarding pass. 2Members are eligible for a higher tier level on the next cruise following completion of necessary cruises and/or cruise days. Only cruises taken on Princess® and P&O Australia count toward the Princess Captain’s Circle Program. Specializing in ocean, river, ultra-luxury, small ship and expedition cruises. If you choose to, you can continue to use the existing MedallionClass® app on your upcoming cruise (until February 1, 2024).
The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Princess Cruise Lines. In addition, kosher meals and baby food are available upon advance written request. Any other special diet requests must be authorized in advance by the Princess corporate office. Princess is happy to meet your request for low-sodium, low-fat, low-sugar and vegetarian diets.
Alcoholic beverages that are purchased duty free from The Shops of Princess, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise. A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while The Shops of Princess staff will assist guests with shipboard alcoholic purchases. Designated Smoking Areas Clearly marked “Designated Smoking Areas” are available on board and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage.
Visit Cruise Personalizer® to indicate your dietary preferences. Together, Princess' unique combination of gracious dining staff, fine continental cuisine and new friends make every meal on board a memorable occasion. Experience a variety of dining options and nightlife on board a Princess cruise. Please be advised that filling out the Mobility Questionnaire is to ensure that our Access Office can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin.
Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires. You can advise us of your special occasion directly through the MedallionClass® app.
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